política de privacidad

Welcome to Dralingo, a pioneering edutech platform based in the UAE, offering immersive Mandarin learning experiences through online courses, animated series, 3D vocabulary cards, video games, and virtual worlds designed exclusively for children. Dralingo is committed to safeguarding the privacy and security of our users’ information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.

Information We Collect:

1. Personal Data:

   • We collect personal data that you voluntarily provide to us, including but not limited to, your name, email address, phone number, and payment information.
   • For children under the age of [legal age], we collect data with parental consent, which may include the child’s name, age, and learning progress.

2. Usage Data:

   • We automatically collect data generated by your use of our services, such as IP addresses, browser types, and interactions with our services.

3. Content Data:

   • We collect data related to the educational content accessed, including lesson progress, quiz results, and interactive session data.

How We Use Your Data:

1. To Provide and Improve Our Services:

   • We use your data to offer personalized learning experiences, customer support, and to enhance our educational offerings.

2. Communication:

   • We use your information to communicate with you about updates, service information, and marketing promotions, where permitted.

3. Research and Development:

   • Data is analyzed to understand user behavior and preferences to improve our services and develop new features.

Sharing and Disclosure:

• We do not sell your personal data.
• We may share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, and hosting services.
• All third-party service providers are bound by confidentiality agreements and are prohibited from using personal data for any purpose other than to provide the specified services to Dralingo.

Data Security:

• Dralingo employs robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
• However, no internet-based service can guarantee absolute security, and we recommend users to take steps to protect their personal information online.

Children’s Privacy:

• Dralingo takes extra precautions to protect the privacy of children under the age of 18.
• We collect and use children’s personal data only as permitted by law and with parental consent.

International Data Transfers:

• Your information may be transferred to, stored, and processed in a country other than your own.
• By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

Your Rights:

• You have the right to access, correct, or delete your personal data held by Dralingo.
• You can also object to the processing of your data, request data portability, and withdraw consent for future processing, subject to certain limitations.

Changes to This Privacy Policy:

• We may update our Privacy Policy from time to time.
• We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us:

• If you have any questions about this Privacy Policy or our data protection practices, please contact us through whatsapp at +971 583060621.